Service Terms & Conditions

The Babl Services you may use (the Services) are as set out in your Licence Plan, Pricing Agreement and/or Order Form. By ticking (checking) the “I agree to the Terms and Conditions” or “I agree” box on the Website you agree to be bound by these terms and conditions and incorporated policies. The terms of that form and of these Terms and Conditions govern your use of the Services and constitute a legally binding contract (the Contract) between you and Babl Global Limited (Babl or we or us) on such terms accordingly.

1. Duration

Your Contract shall begin on the Start Date specified in your Pricing Agreement or Order Form and shall continue in force until terminated in accordance with these conditions.

2. Use of the Services

2.1. All participants must make their own arrangements for internet and / or telephone line connections as appropriate and are solely responsible for all related costs and/or charges which may become due in relation to their accessing and/or using the Services.

2.2. All Participants are responsible for providing a suitable device (Device) to access and use the Services. Babl will use reasonable endeavours to ensure that the Services are and remain compatible with all commercially available Devices.

2.3. In order to access the Services, Babl will provide you with a password and optional PIN. You shall not acquire any rights in relation to any such PIN or password allocated to you by Babl in connection with the Services.

2.4.  You are solely responsible for the security, safekeeping and proper use of the PIN (and any other passwords) received from Babl and should keep them confidential and not disclose them to any third party. Subject to Babl compliance with clause 4, you are liable for all charges and other fees payable when your PIN and password are used, whether such use was authorised by you or not.

3. Provision of Services

3.1. If you experience any issue with the Services, you should contact our customer services department (; 0800 980 5155). We will use all reasonable endeavour to fix all issues which are our responsibility and under our control as soon as possible (having regard to the nature and severity of the issue and the impact on your use of the Services). We may monitor and/or record calls made to our customer services departments to improve the quality of our service and/or for training and verification purposes. We will only retain such records for as long as is necessary for such training and verification purposes and we will remove any personal data and confidential information from such records as soon as possible).

3.2. While we will use all reasonable efforts to deliver flawless service, it is technically impossible to provide the Services free of all faults across the many networks that we have aggregated to provide the Services. The quality of the Services depends amongst other things on the quality and availability of the network to which call participants (Participants) connect to the Services and the quality of the computer or mobile devices used to access the Services.

3.3. We may at any time and without liability modify, expand, improve, maintain or repair the Services, including suspension of the same in whole or in part. We shall use our reasonable endeavours to notify you as far as possible in advance (either by email or by notice on our website) of any such event and to minimise disruption to the Services. Routine maintenance of the Services will be carried out during non-business hours in the UK.

4. Security of Services

4.1. Without prejudice to clause 2.4 above, you should inform us immediately (by contacting our customer services department as above) if you suspect that your PIN or password has become known to someone who is not authorised to use it. We will immediately put a stop on any such PIN or password if you so require and issue you with new ones (without prejudice to your liability for all such use of the original PIN and or password prior to the time of such request).

4.2.  Babl may (i) change all Service phone numbers at any time for operational reasons and will give reasonable advanced notice of such change; or (ii) give you instructions that we believe are necessary for security or for the continued quality of the Services.

4.3. Babl will immediately let you know if we have reason to suspect that your PIN or password is being used in an unauthorised manner.

4.4.     We agree to:

4.4.1.    provide the Services with a high level of care, skill and diligence in accordance with good industry practice;

4.4.2.   obtain and at all times, maintain during the term of the contract, all necessary licences and consents and comply with all applicable laws in relation to the provision of the Services;

4.4.3.   not do or omit to do anything which may damage your reputation or goodwill or cause you to lose any licence, authority, consent or permission on which you rely for the purposes of conducting your business; and

4.4.4.  ensure that all personnel engaged in the provision of the Services have suitable skills and experience to enable them to perform the tasks assigned to them.

5. Charges

5.1.    Charges will be calculated by reference to the list of prices set out in your Pricing Agreement and your usage of the Services as recorded by Babl. You must pay:

5.1.1.    in arrears for usage and non-recurring charges (for example calls or connection charges).

5.2.    All listed charges are subject to change by Babl giving not less than 30 days prior written notice.

6. Payment

6.1   Invoices will be issued in accordance with your Pricing Agreement.

6.2. You must pay all invoices issued to you by direct debit (without deduction or set-off) or as otherwise agreed in your order form.

6.3    You must make all payments within the credit period (being 15 days of receipt of the applicable invoice). Late payment will incur interest at 5% per annum from the due date of payment up to and including the day preceding the actual date of payment, such interest shall accrue daily and shall be calculated on the basis of a 365-day year.

6.4.   If you are operating from a UK based company, you will be automatically signed into the Direct Debit Scheme via GoCardless. You will be sent a link to enter your details to the GoCardless service alongside this Contract. If you have reason to require a different method of payment, to opt-out please contact your Babl Representative.

7. Intellectual Property Rights

7.1.  You will not acquire any rights in or to any intellectual property rights belonging or licensed to Babl through your usage of the Services (save for an implied licence to use the same through your enjoyment of the Services in accordance with the terms hereof).

7.2.  Without prejudice to clause 7.1, you shall not and shall not permit anyone else to copy, modify, reverse engineer, decompile or otherwise endeavour to obtain the source code of any software, collateral or branded materials relating to the Services or any part thereof.

7.3.  Babl warrants that the receipt and use of the Services shall not infringe the rights, including any intellectual property rights, of any third party and shall indemnify you in full against all liabilities, costs, expenses, damages and losses (including but not limited to any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal costs (calculated on a full indemnity basis) and all other professional costs and expenses) suffered or incurred by you arising out of, or in connection with the Services. Clause 8 (Liability) shall not apply to Babl liability under this clause 7.3.

8. Liability

8.1. Save as set out in this contract, each party’s total aggregate liability to the other in connection with the Services whether in contract, tort (including, without limitation, as a result of our negligence), breach of statutory duty or otherwise shall be capped at the greater of: (a) an amount equal to all charges paid by you in the 6 month period immediately preceding the date on which we are notified of a relevant claim; and (b) £25,000.

8.2. Without prejudice to clause 8.1 above, Babl will only be liable for claims made in writing within 6 months of the date on which you become aware (or ought reasonably to have become aware) of the grounds of such claim.

8.3. Babl will not be liable for any Client third party interference to our systems (if the client provides third party access to the service) which is outside of our control, including but not limited to any such caused by hacking or dial-through toll fraud which is outside of our control. However, if the telephony system is hacked or intruded outside of the client’s control, they will not be liable for the costs incurred.

8.4. Babl shall not, without limitation, be liable for indirect or consequential loss including without limitation loss of profit, revenue, time, business, anticipated savings, opportunity, use or for wasted expenditure and or for loss of or damage to physical property, in all such cases whether or not Babl was advised or aware of the possibility of such damages, losses or expenses.

8.5.  In the event of any failure of a Service for any reason, Babl shall not be liable should you temporarily or permanently divert your traffic to another service provider.

8.6. All warranties, terms and conditions, whether implied by statute or otherwise, are hereby excluded to the maximum amount permitted by law.

8.7.  Nothing herein shall exclude or limit either party’s liability for personal injury or death caused by negligence or for fraudulent misrepresentation or to any other extent not permitted by law.

9. Indemnity

9.1. You hereby indemnify Babl against any claims or legal proceedings (including damages, loss, costs and expenses) which are brought or threatened against Babl or against any of our subcontractors by any third party as a result of your use of the Services otherwise than in accordance with the Contract terms.

10. Confidentiality

10.1. We each agree to keep in confidence during the term of the Contract and after termination or expiry any information of a confidential nature about the other obtained under or in relation to the Contract (whether written or oral) including, in your case, details about the charges levied by us under the Contract, and will not disclose, without the prior written consent of the other party, any such information to any person (other than those of our respective employees and professional advisers who need to know the same for the purpose of the Contract and who are under a duty of confidentiality at least equivalent to this clause 10). Any call recordings and records made, obtained or held by us or on our behalf in the provision of the Services under the Contract will be deemed to be your confidential information.

10.2. This clause 10 will not apply to any information which has been published (other than through a breach of the Contract); information lawfully in the possession of the recipient before disclosure under the Contract took place; information which is obtained through a third party who is free to disclose it; and information which either of us is required to disclose by law.

10.3. Babl shall only discuss your account with you (and, where you are a business, only with those of your employees with the requisite authority).

11. Compliance

11.1. We each agree to comply with all applicable laws and regulations relating to the supply and use of the Services, including the Data Protection Act 2018, the EU General Data Protection Regulation (GDPR), the Privacy and Electronic Communications (EC Directive) regulations and any other data protection, privacy or similar laws. We shall each provide the other with such help and co-operation as is reasonably necessary or requested by the other to enable compliance with this clause.

11.2. Babl may disclose your personal data to our subcontractors and service providers in order to supply the Services.

11.3. Details of Babl data protection practices are contained in the Privacy Policy and Data Protection Agreement which is available through our website ( (the Website).

11.4. You agree that you shall not use or permit the Services to be used in any way which is unlawful or in any other way which could cause annoyance, inconvenience nuisance or needless anxiety (including the making of hoax calls) to any person; or to send, knowingly receive or use any material, message or communication which is offensive, abusive, indecent, defamatory, discriminatory, obscene or menacing; or to spam, send or provide unsolicited advertising or promotional material, or knowingly to receive responses to spam, unsolicited advertising or promotional material sent or provided by a third party; or in contravention of any licence, code of practice, instructions or guidelines issued by any regulatory authority or in contravention of a third party’s rights (including Babl rights); or in a way which Babl, acting reasonably, considers is, or maybe, detrimental to the provision of the Services or in a way which could materially affect the quality of any electronic communications service over a public communications network including the Services.

12. Assignment

12.1. Babl may assign all or any of the benefit of the Contract at any time without your prior consent.

12.2. Babl may delegate the performance of all or any of its obligations under the Contract without your consent provided that Babl will remain liable for such performance.

12.3. You shall not assign all or any of your rights or obligations under the Contract to any other person or entity without the prior written consent of Babl (such consent not to be unreasonably withheld or delayed).

13. Suspension

13.1. Babl may at its sole discretion (without liability and without losing or reducing any other right or remedy it has under these Conditions) temporarily suspend the Services either in whole or in part until further notice in the event that: you fail to pay any sums due under the Contract within 15 days of their due date (provided that we have given you not less than 15 days’ notice in writing of such overdue payment); you commit a material breach of the Contract and fail to remedy that breach within 15 days of receipt of a written notice from us requiring such remedy; there is an emergency outside of Babl control or Babl is obliged to do so by an emergency service organisation; we are required to do so by a public telecommunications network, the government or any other body with competent jurisdiction or by any of our suppliers; we have reasonable grounds to believe that a Service is being used illegally or for a criminal or fraudulent purpose.

14. Termination

14.1. Either party may terminate the Contract with immediate effect on written notice to the other if the other party: commits a material or persistent breach of the Contract and, where such breach is capable of remedy, has failed to do so within 30 days of receipt of written notice specifying the breach and requiring its remedy; or is subject to bankruptcy or insolvency proceedings, becomes insolvent, makes or commences negotiations to make any composition or arrangement with or assignment for the benefit of its creditors or any of them, or goes into liquidation (otherwise than for a solvent reconstruction or amalgamation), or a receiver or administrator is appointed over any of its assets.

14.2. Babl may terminate the Contract with immediate effect on written notice in order to comply with a decision or action of a competent regulatory authority; or if any contract upon which Babl relies for the provision of the Services is terminated (for whatever reason).

14.3. On termination of the Contract for any reason, all monies then owing to Babl shall be duly paid.

14.4. Termination of the Contract shall be without prejudice to any claims or remedies that either party may have against the other accrued up to the date of termination.

14.5. Termination shall be without prejudice to any provision hereof which is capable of surviving termination including without limitation, the parties’ respective obligations under clause 10.

15. General Provisions

15.1. The Contract shall be governed by and construed in accordance with English Law and each of the parties irrevocably submits for all purposes in connection with the Contract to the exclusive jurisdiction of the courts of England.

15.2. The Contract supersedes all prior agreements, arrangements and undertakings between the parties and constitutes the entire agreement between the parties relating to the Services. The parties each confirm that they have not entered into the Contract on the basis of any representation that is not expressly incorporated into the Contract.

15.3. Neither party shall be deemed to be in breach of the Contract or otherwise liable by reason of any delay in performance or non-performance of any of its obligations (other than the obligation to make payments due under it) to the extent that such delay or non-performance is caused by a matter beyond its reasonable control, including but not limited to any act of God, extreme weather conditions, failure or shortage of power supplies, fire, strike, lock-out, trade dispute, the act or omission of government, telecommunications operators or other authority, war or riot.

15.4. No delay, neglect or forbearance in enforcing any term of the Contract shall prejudice any right of the relevant party. No right, power or remedy conferred upon or reserved for either party is exclusive of any other right, power or remedy available to that party.

15.5. No term of the Contract is enforceable pursuant to the Contract (Rights of Third Parties) Act 1999 by any person who is not a party to the Contract.

15.6. If any provision of the Contract is prohibited by law or judged by a court to be unlawful, void or unenforceable, the provision shall, to the extent required, be severed from the Contract without prejudice to the validity or enforcement of the remaining provisions thereof.

15.7. All notices under the Contract shall be in writing (including fax and email) and shall be deemed to have been duly given if addressed to the most recent address, email address or facsimile number which either party has for the other:

15.7.1. when delivered, if delivered by courier or another messenger (including registered mail) during normal business hours of the recipient; or

15.7.2. when sent, if transmitted by fax or email and a successful transmission report or return receipt is generated.

15.8. No variation of the Contract shall be effective unless it is in writing and signed by the parties (or their authorised representatives).